Effective Communication
Help your team to communicate better, both within the company and with clients.
Key Messages
The importance of communication
- The power of teams
- The downside of poor communication
What is effective communication
- The importance of clear, precise language
- Communication as a two way process
- The importance of tone and body language
- Text vs face to face communication
Communicating as part of a team
- Respecting each person’s opinion
- The importance of listening to everyone (diversity is good)
- The link between communicating and leading
Communicating within your company
- Understanding the other person’s perspective
- The importance of win-win solutions
Giving and receiving feedback
- How to give feedback
- How to ask for feedback
- Arguing vs actioning feedback
- How to use feedback effectively