Effective Communication

KEY MESSAGES

THE IMPORTANCE OF COMMUNICATION

• The power of teams
• The downside of poor communication

WHAT IS EFFECTIVE COMMUNICATION

• The importance of clear, precise language
• Communication as a two way process
• The importance of tone and body language
• Text vs face to face communication

COMMUNICATING AS PART OF A TEAM

• Respecting each person’s opinion
• The importance of listening to everyone (diversity is good)
• The link between communicating and leading

COMMUNICATING WITHIN YOUR COMPANY

• Understanding the other persons perspective
• The importance of win-win solutions

GIVING AND RECEIVING FEEDBACK

• How to give feedback
• How to ask for feedback
• Arguing vs actioning feedback
• How to use feedback effectively